Andrew Hyland - Chief Executive Officer

Skills and expertise

Andrew has a diverse background with over 25 years’ experience in challenging environments requiring a transformation focus. With industry experience including financial services, construction, transport, media, telecommunications, utilities and healthcare, Andrew has also worked across many functional areas including financial management, enterprise technology, HR, operations and communications. With proven leadership capability and the resilience to succeed in tough environments, Andrew brings a unique skillset having operated both as a consultant and executive.

“I see an exciting and purposeful future for Lifestyle Solutions. Building on our strong foundation, our new strategic plan will guide and inform our programs, practices and policies to ensure we are well positioned to deliver exceptional levels of service to the people we support whilst creating a positive and rewarding workplace for our staff. Our goal is firmly set on creating the industry standard for innovative, responsive and relevant care which recognises not only the unique needs of the people we support, but also their very real contribution to our community.”

Dr John Carlisle - Executive Leader – People and Culture

Skills and expertise

John has extensive experience in human resource management and business consulting across a broad range of industries and sectors in Australia, Asia, the USA and Europe. John has a strong background in the Human Services sector in talent management, organisational design, change management, process improvement, industrial/employee relations and staff engagement. John holds degree qualifications in Economics, Industrial Relations, and a PhD in High Performance and Innovation.

“Lifestyle Solutions has one of those rare opportunities to create the sort of workplace that we all hope for, yet so rarely experience. I think we are on the verge of doing something special and genuine, and I want to be part of that.

Jonathan Marin - Executive General Manager – Customer Service Delivery

Skills and expertise

Jonathan has extensive experience in customer facing roles, service design and customer experience in the aged care and community services sectors, including disability enterprise services.

Whilst at New Horizons, Jonathan led the development and implementation of a customer strategy that delivered improved quality of care and customer outcomes.

He has also worked in the telecommunications, retail, banking, steel manufacturing and education sectors with Telstra, Sanity, ANZ, Westpac, Webforge and, most recently, at TAFE NSW's Northern Sydney Institute.

Jonathan’s approach is very collaborative and inclusive. He's committed to supporting our people and our customers.

“I’m looking forward to expanding my thinking on customer experience and service design to help better the lives of our children and people living with disabilities among our communities. Everyone deserves a good life, and am excited at the prospect of designing services and experiences that lead people to achieve what they have set out to, and to be a part of their success.”

Servena McIntyre - Executive General Manager – Practice Assurance and Quality

Skills and expertise

Servena is an experienced executive, manager, researcher and practitioner with over 25 years’ experience working across multiple service domains and locations with organisations such as Uniting, LWB, AbSec, Charles Sturt University, Juvenile Justice and Relationships Australia. 

Servena’s unique blend of practice excellence and cross-cultural expertise has afforded her considerable opportunities and achievements including membership of Minister Goward’s Aboriginal Child Sexual Response team, Senior Researcher within the Child Care of Choices of Indigenous Families Project and lead for the international first supported decision-making pilot for children with a disability.

Servena was the founder of Jaanimili, featured in the Closing the Gap Report, winner of the ACWA award for innovation and regarded capacity building partner establishing five new Out Of Home Care and Child & Family organisations.

“I am delighted to be joining Lifestyle Solutions at this incredibly transformative time, both as an organisation and sector. Considerable planning and consultation over the past 12-18 months sees us poised to enact new ways of working and responding to needs and aspirations of people we support. I am excited to be able to lead a newly created portfolio intended to promote practice and clinical excellence and contribute to a culture of continuous improvement and innovation.”

Brett Pitts - Chief Financial Officer Lifestyle Solutions

Brent Pitts - Chief Financial Officer

Skills and expertise

Brent has over 25 years’ experience across business sectors, organisational cultures and mandates, with extensive insight into the business value chain. Setting a cultural tone that underpins high performance delivery, Brent has supported blue-chip organisations (Kraft-Heinz, Campbell Soup & Arnott’s Biscuits, McGrath Foundation & Achieve Australia) to maintain their ‘space’ in the market and stand the test of time in the face of industry changes such as deregulation, increasing cost pressures and shifting approaches to service provision/funding. Brent is a Fellow with Chartered Accountants Australia & New Zealand (FCA) and a Graduate of the Australian Institute of Company Directors (GAICD).

“I am incredibly excited being part of the team at Lifestyle Solutions, at a transformative time in the human services sector. What excites me is the clarity of our strategic plan and strategic goals that is absolutely focused on providing equal opportunity and equal respect for our customers families and their communities. Our strategic plan will see Lifestyle Solutions be a innovative provider of choice, and a great place to work and being part of a team at this time in resetting the landscape is a rare opportunity.”

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