Working Together: our policies and practices

When you start working with us, you'll be asked to sign a service agreement. Our service agreement is based on three documents:

  • Working Together agreement
  • Working Together booklet
  • Service schedule

Our Working Together booklet explains how we protect your rights and what you are agreeing to when you start working with us. The booklet contains information about our policies and practices in one place, because we want you to easily access everything you need. You can download a Working Together Booklet below. 

Working Together Booklet

Working Together Booklet - Easy Read

Our team members will discuss the Working Together agreement and service schedule with you. 

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